Vow of the Disciple Raid
Client Information
Bungie.net is the official online website for Bungie, a video game development company known for IPs such as Halo, Destiny 1 & 2, and Marathon. The website serves as a hub for the Bungie gaming communities, offering features like player stats & forums for troubleshooting and socializing.
Evaluation Process:
Reviewed Jakob Nielsen’s 10 Usability Heuristics, to assess the usability and user experience (UX) of Bungie’s main website, Bungie.net.
Key Findings Review
Un-intuitive & Convoluted Navigation
A new user must navigate 2 screens AND 2 menus with 3 clicks minimum to get to their destination.
Lack of Troubleshooting Help & Documentation
Error codes don’t come with explanations, users must look them up to troubleshoot, and many help guides are made or maintained by players.
